Photoshop installation failed! Your installation encountered error

Photoshop installation failed! Your installation encountered error

Installation Failed screen — Click “error summary”

Exit code: 6 or 7 , Run the Adobe CC Cleaner Tool  

For Win

  • Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe
  • If you see a download or save file prompt, click Save File to download it on your computer.
  • Right-click AdobeCreativeCloudCleanerTool.exe and choose Run As Administrator.
  • When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” press Enter and restart your computer.

For mac

  • Click the link to download the Adobe Creative Cloud Cleaner Tool for Mac: AdobeCreativeCloudCleanerTool.dmg
  • Double-click the AdobeCreativeCloudCleanerTool.dmg file.
  • You are shown a message prompting you to confirm whether you want to open the file. Click Open.  
  • As Adobe Creative Cloud Cleaner Tool require permissions to make changes on your computer, you are prompted to enter the user name and password. Enter the user name and password of a user account with administrative privileges.  
  • On the License Agreement screen, choose your preferred language, read the license agreement, and click Accept.
  • On the Adobe Creative Cloud Cleaner Tool window, select the version of the product you want to remove from the menu in the upper-right corner of the script window.
  • Select the product you want to clean up from the table, and then click Cleanup Selected. (Click Clean All to clean up all installer-related files for the version of the CC or CS product you chose in Step 7.)
  • When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” click Quit and restart your computer.

 

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